Returns & Exchanges
We want you to love your new instrument. If you are not completely satisfied, you can return your purchase within 30 days of delivery in its original condition and packaging.
1
Request Authorization
Email our support team with your order number to receive a Return Merchandise Authorization (RMA).
2
Pack Securely
Place the guitar back in its original inner and outer boxes, ensuring all accessories and documentation are included.
3
Ship the Item
Affix the provided shipping label and drop the package off at any authorized carrier location.
4
Quality Inspection
Once received, our technicians will inspect the instrument, and your refund will be processed within 5 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing